Returns & Refunds

Report an issue

If you receive a damaged, defective or incorrect item, contact us promptly on WhatsApp with the order details and clear photos of the product and packaging.

Eligibility

Items must generally be unused, unwashed and returned with original packaging and accessories. Personalised, printed, used or hygiene-sensitive protective items may not be returnable unless defective.

Resolution

After verification, an eligible case may be resolved through replacement, store credit or refund as agreed. Return shipping and processing details are shared for each approved case.